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Patients & Guests Guide

A person admitted to the hospital shall be accorded the following:

Bill of Patients’ Rightspatients bill of rights

Adopted by the 34th World Medical Assembly Lisbon, Portugal, September/October 1981 and amended by the 47th General Assembly Bali, Indonesia, September 1995.

1. Right to medical care of good quality

Every person is entitled without discrimination to an appropriate quality medical care in accordance with generally approved medical principles.

2. Right to freedom of choice

The patient has the right to choose, change his physician and hospital or ask for opinion of another physician at any stage of his medical treatment.

3. Right to self-determination

The patient has the right to self-determination and information, to make free decisions regarding himself. The physician will inform the patient of the consequences of his decisions. A mentally competent adult patient has the right to give or withhold consent to any diagnostic procedure or therapy.

4. The unconscious patient

If the patient is unconscious or otherwise unable to express his will, informed consent must be obtained whenever possible, from a legally entitled representative. The physicians should always try to save the life of a patient due to a suicide attempt if the legally entitled representative is not available.

5. The legally incompetent patient

If a patient is a minor or otherwise legally incompetent the consent of a legally entitled representative, is required. If the person authorized by the patient, forbids treatment which is, in the opinion of the physician, in the patient’s best interest, the physician should challenge this decision in the relevant legal or other institution. In case of emergency, the physician will act in the patient’s best interest.

6. Procedures against the patient’s will

Diagnostic procedures or treatment against the patients’ will can be carried out only in exceptional cases, if specially permitted by law and conforming to the principles of Medical Ethics.

7. Right to Information

The patient has the right to receive information about himself recorded in any of his medical records, and to be fully informed about his health status including the medical facts about his condition. Information must be given in a way appropriate to the local culture so that the patient can understand.

8. Right to Confidentiality

All identifiable information about a patient’s health status, medical condition, diagnosis, prognosis and treatment and all other of personal kind must be kept confidential, even after death. Exceptionally, descendants may have a right of access to information that would inform them of their health risks.

9. Right to Health Education

Every person has the right to health education that will assist him in making informed choices about personal health and the available health services. The information should include the personal responsibility of his health, lifestyles and about the methods of prevention and early detection of illnesses.

10. Right to Dignity

The patient’s dignity and right to privacy shall be respected at all times in medical care and teaching, as shall his culture and values.

11. Right to religious assistance

The patient has the right to receive or to decline spiritual and moral comfort including the help of a minister of his chosen religion.



Channel inquiries and concerns through the Head Nurse or Nurse Supervisor on duty.