PATIENT’S RIGHTS

We encourage you to speak openly with your health care provider, take part in your treatment choices and protect your own safety by being well informed and involved in your care. As a patient at GENERAL SANTOS DOCTORS HOSPITAL, INC., you have the following rights:

1. You have the right to receive considerate, respectful and compassionate health care in a safe setting regardless of your age, sex, gender, religion, ethnicity, political affiliation, disability or capacity to pay free from all forms of abuse, neglect, or ill treatment.

2. You have the right to be assigned to a competent doctor/resident physician and be told of the names of all health care team members who are qualified to provide diagnosis, treatment and medical advice. Likewise, you have the right to know your hospital and physician fees, and receive information about the possibility of financial assistance.

3. You have the right to notify a family member or person of your choice and your chosen doctor of your admission to the hospital.

4. You have the right to have someone remain with you during your hospital stay unless it compromises your or others’ rights, safety or health.

5. You have the right to exercise you spiritual and cultural beliefs within the capacity and rules of the hospital.

6. You have the right to be informed and give consent before any non-emergency procedure or research/experiment or to refuse such.

7. You have the right to privacy and confidentiality of your medical records according to laws, as well as in care discussions, examinations, and treatments and the right to see or get a copy of your medical records except those records restricted by law.

8. You may request for an escort during physical examinations.

9. You have the right to be represented by someone (assignee) to decide on your behalf when the circumstances warrant.

10. You have the right to ask about and be informed of the complaint process and express grievances without fear of recrimination or reprisal. You are encouraged to speak directly to the health care provider involved in your care.

If there are issues not resolved to your satisfaction, or if you would like the help of someone not immediately involved, you may talk with our Patient Relations Staff or Quality Assurance Officer.

INFORMATION

Our front desk is located at the Hospital Lobby.

Patient’s Visiting Hours: 9:00am – 9:00pm.

Dial loc. 9 for more inquiries.

ADMISSION PROCEDURE

The Admitting section and ER personnel will facilitate your admission.

You/your relative will be requested:

1. To present your doctors’ order sheet. For walk-in patient, the ER physicians will make an admitting order after taking your history and physical examination.
2. To fill up admission form. Information requested is designed to make your records as complete and accurate as possible.  This is a vital procedure and we appreciate your cooperation.
3. To select the type of accommodation that you want.
4. To sign forms of consent for hospital care and acceptance of financial responsibility and other forms needed.
5. To wear your ID band within GSDH premises.

CHECKING OUT AND DISCHARGE

A written order for discharge will be made by your attending physician.  The nurse on duty encodes the PF and Diagnosis to allow the BO to finalize the statement of account.  You are then requested to:

1. Secure your Statement of account at the billing section. The billing personnel will accommodate any queries regarding your billing concerns.
2. Settle your accounts with our cashier after checking your bills. Always ask for an official receipt for payments made.
3. The Cashier will give you a discharge clearance in triplicate copies.
4. Give the original copy of the discharge clearance to the Nurse on duty who will then give you your home medications and instructions.
5. Wait for our orderly to wheel you to leave the hospital as needed. Prior to this, may we ask your kind patience while the nursing aide checks on the completeness of the room amenities.
6. Surrender the duplicate of the discharge clearance to the information and the triplicate to the guard.

ROOM AMENITIES

Room facilities will depend on the type of your room.

1. Admission kits are provided at a minimum cost.

2. Linen will be changed daily in the Private Rm. & every other day in the WARD.

3, Portable electrical appliances such as electric fan, airpot, and radios maybe brought in at an added cost but must be cleared with the nursing station before installation.

3. Telephone : Your telephone maybe used both for inside and outside calls.  To make an inside call dial the local number of the party you wished to talk to.  For outside calls dial 9 for operator assistance.  Nurses Station and Department phones are for hospital and physicians use only.  You can avail of the Piltel, Smart Talk, Bayantel payphones that have been installed in the lobby of the second floor in front of 2B station and at the back of the Security Guard post at the main entrance door.

4. Call System: Your room is equipped with a nurses calling button.  Press the plunger when you need assistance.  It will remain lighted until the nurse comes and reset the button.  You may also call the nurses station through the telephone.

5. Notices: Notices such as “No Visitors”, “Don’t Disturb”, “Limit Visitors” and others maybe posted at your door upon Doctors’ order and/or patients request.

Dial loc. 9 for more inquiries.

FINANCIAL ARRANGEMENTS

1. Upon admission, you will be requested to go to the Billing section located at the left side of the Main Entrance Door at the ground floor to make necessary arrangement of your stay.
2. A minimum partial payment depending on the room rate is required on admission except on emergency cases.
3. For payment we accept cash and credit cards such as VISA and DINERS card. Personal check is not accepted.
4. For company or HMO sponsored accounts, a letter of authorization (LOA) should be submitted upon admission or may be forwarded to the BO within 24 hours of admission.
5. ATM services.
6. CITIBANK paylite program
7. All payments are to be made ONLY at the Cashier Office.

Dial Loc. 124 for more inquiries.

Accredited Health Maintenance Organizations (HMO)

DIETARY SERVICE

Our Dietary Department will ensure your nutritional requirements are met in accordance with your Doctors’ orders.

Meal schedule:

• Breakfast    6:00am – 8:00am
• Lunch        11:00am – 1:00pm
• Dinner       5:00pm – 7:00pm

Extra trays may be provided at an additional cost upon request.

Dial loc. 157 for more inquiries.

PHARMACY

Our Hospital pharmacy operates 24/7 and is stocked with medicines of highest quality and standards.  Unused medicines maybe returned and refunded upon discharged.  You can avail of discounts for medicines paid in cash  basis.

Dial loc. 125 for more inquiries.

PHILHEALTH SERVICES

Philhealth Benefits cover hospital and physicians fee at a certain limit.  Philhealth forms can be secured at the Philhealth section of the Business office.  PHIC form duly accomplished should be submitted within 24 hrs. of admission.

Dial loc. 189 for more inquiries.

PASTORAL SERVICES

Services offered:

1. Holy Mass every Sunday at 8am officiated by a Catholic Priest provided.
2. Daily holy Communion for Catholic patients at 6:30am on Mondays to Saturdays and at 7:30am on Sunday.
3. Visitation of in-patients by the pastoral coordinator (SPC Sister).
4. Patient confession and pastoral visit to the sick by a priest maybe requested by the patient or family.
5. Sacrament of the sick or holy anointing as needed or on request.
6. Emergency Baptism.
7. Counseling by appointment.

MEDICAL RECORDS DEPARTMENT

Business Hours:   

Monday to Friday                 8:00 AM – 5:00 PM (with noon break)

Saturdays and Holidays   8:00 AM – 4:00PM 

REQUEST FOR CERTIFICATIONS

This covers processing of requisition of Medical Certificates (for both non medicolegal and medicolegal purposes), Certificate of Confinement, Birth Certificate, Death Certificate, and claim forms for SSS, GSIS, and Health Maintenance Organization/insurances.

Requirements: 

• Fill up a request form.
• Present an authorization letter from the following:
  • Patient himself (if the requesting party is other than the patient)
  • Attending physician
  • Parents (if requesting for a Birth Certificate)
• For Health Maintenance Organization/insurances, the requesting party must present an official form of his/her designated HMO.
• For Medical Abstract needed for Medical-Financial Assistance for Philippine Charity Sweepstake Office (PCSO), the requesting party must present an endorsement letter from the Social Service Department of the hospital.
• Receptionist will explain and give further instructions on specific request.
• Payment of necessary processing fees

REQUEST FOR MEDICAL INFORMATION AND RECORDS

This covers information related to the patient’s health condition and status, diagnosis, treatment, diagnostic examinations, records of operation (if any) and all related health professional details.

Requirements: 

• Fill up a request form.
• Signed authorization from patient for release of medical information

• • If the patient is a minor, signed authorization from one of the parents or legally appointed guardian
  • If the patient has died, signed authorization from the identified next of kin.
  • If the patient is unable to sign the authorization because of physical or mental disability, signed authorization from the next of kin or legally appointed guardian. If possible, verification of such disability should be obtained from a physician.
  • A patient, who is a minor but married, or self-supporting and living apart from the parent’s residence, may sign his/her own authorization.
• Payment of necessary processing fees

Dial loc. 107 for more inquiries.

LOCATOR MAP

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